I had my car in the shop for service. Are you suggesting that the Service Department might not be in the "repair loop"? Who would know better?
What is DCS 88-18 and DCS 88-19? Are these service bulletins? If so, why should it be necessary for me (the customer) to provide this information to the service department? They should know these things if they are professionals.
Why should I have to try some other Volvo store? I paid $43,000 for this "luxury sports car". Shouldn't I be able to get it serviced properly at any dealership. By the way, I paid an extra $1000 for a radio that is a piece of shit, too.
My questions, of course, are a little tongue in cheek. It's evident to me that Volvo stores are just not capable of servicing the customer who expects quality treatment. They're too busy servicing their lower priced, lower margin cars to understand the difference. The total focus is on moving cars in/out as fast as possible. They go through the motions on the high end cars, too. That ain't good enough.
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