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Steven,
RELAX ! ... No need to get a heart attack over Yannis !
Obviously, as a SALES MANAGER, he needs to work on his attitude. His pay cheque relays on whether people buy the Volvo or not ! ... people don't buy, you know what happen, ...
Yannis reminds me of the sales manager that I was dealing with when I was
shopping for a Nissan Pathfinder last June ! ... When I tried to talk to
him about the price, his response was " Hey Kenny ! ... if you can't afford the Pathfinder XE, why don't you buy the Xterra ? " He wanted $36k
Cdn, I gave him $ 33k !
Well ... I walked out, and drove to the next Nissan dealership, where the sales manager was so nice and helpful that I handed a cheque to him on a
brand new Nissan Pathfinder SE ( Yes ! that is one model up from the XE )
for $ 36k ( It was asking for $ 38,000 ). The sales manager even threw in
a free cargo liner, and a beach chair !
Well ! ... I went back to the 1st dealership to buy a hood deflector and I saw a different sales manager. Hmm ... I wonder who suffers at the end !!
You tell me !
Thanks you so much for letting me know where he works as a sales manager.
He definitely won't earn my business, not that I will buy another Volvo !
In fact, I will be probably be selling my Volvo to a cousin, and buying a
BMW ( probably a base 528i ) next spring or/ summer ! ... Five years of
owning the S70 has been fun, but it is time to move on to a better sport
sedan !
So, he can called anybody anything he wants ! ... it is who suffers at the end of the day ! ... I study Business Management, Marketing, etc...
so I know the right's and wrong's ! ... There is a saying - " CUSTOMER ARE ALWAYS RIGHT, EVEN THOUGHT YOU KNOW THE CUSTOMER IS WRONG ! " ... Why ? ...
When you walk into that dealership to buy your Volvo, who was holding the
cheque book ? - You or the sales rep ( sale manager ). In which situation
are you more likely to hand over that cheque:
1) When the sales person treats you with respect and is totally helpful
or/
2) When the sales person is a " JERK " ( rude, unhelpful, attack you )
You tell me ! ... I am sure 99.99% of the people will agree with #1.
Have a great day !
--
Kenny
2001 Nissan Pathfinder SE; 1998 Volvo S70 GLE
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