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This is a delicate operation but very simple. The nozzle that is in your tailgate is held in place by expandable clips that squeeze in when you push the nozzle into the tailgate and expand once firmly seated. If you take a look at your new nozzle you'll see what I mean. In fact, study this nozzle and you'll begin to get an idea of what you have to do in order to get the old one out. Seems simple but these things are real buggers to get out without scratching your car.
What I do is simple grab the old nozzle with a pipe wrench (provides good leverage and grabbing strength) and wiggle it back and forth to weaken its seat in the tailgate. Sounds crude but, at this point, if you try to slide a screwdriver between the nozzle and your tailgate you are certain to scratch the paint.
Once you have the nozzle loosened up and you've got a gap between the tailgate and the nozzle, carefully take a screwdriver and push against one of the detents on the side of the spigot that connects to the washer hose. You may have to really work at this so be patient. While you are pushing against the detent continue to pull out on the nozzle. With any luck, and a little pratice, the nozzle will eventually come out of there.
If you've done it right, your old nozzle should be all beat to hell from all the pulling and prying.
NOTE!!! Be careful not to let the hose fall back into the hole after you disconnect the nozzle. Pull the hose out as far as you can before disconnecting and clamp it down so it won't fall back in while you've got your back turned. When your ready, simply push the male end of the nozzle into the female end of the hose until fully attached and do a quick check to see if the connection is working properly (good time to go get your dirtiest kid). Do this check BEFORE putting the nozzle back in or you'll be buying a new one to replace the old new one because you failed to make sure the connection was secure. Ask me how I know.
Good luck and have patience.
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