Hi everyone,

My name is Jason VanGorden and I'm the Volvo Product Manager here at FCP EURO. I'm very sorry to hear of the issue with these mounts however we can assure you that these are in fact sourced from Volvo. These are not mounts that we stock on hand so every time an order comes through we submit an order to Volvo to have them delivered to our facility on an as needed basis. FCP's involvement on this particular sku is to simply package the mounts received from Volvo and combine them with the rest of your order.

Since these vehicles have been out of production for so long, it is possible that Volvo has changed suppliers along the way in that these mounts are not made to the same specifications that they were originally however that's not information Volvo would be willing to release.

At FCP we always strive to deliver the highest quality product whether it be Genuine, OE, OEM, or high quality aftermarket. We are very selective in our offering in that if we continuously see a high failure rate within a product, we immediately remove it from our offering.

In addition, if you ever have a problem with one of our products, we back it for life - including wear and tear items such as brake pads, wiper blades, etc. Most customers will place a new order and upon removing the faulty items from their vehicle, will then send it back to FCP for a credit in the original order which is then applied to the method of payment in the new order - making it a complete refund. You can also remove the faulty item ahead of time in which once we receive it we'll issue you a credit in which you can use towards a replacement. We are willing to do whatever works best for you. Also, it's truly a lifetime warranty - there really aren't any fine print or strings attached.

You can learn more about it here: https://www.fcpeuro.com/page/lifetime-guarantee

Again, I'm terribly sorry to hear of the inconvenience but If you have any additional questions please feel free to reach out to me personally, I'm always happy to help.

Thanks

Jason
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