If a dealers primary income is from selling cars, don't charge me for additional overhead because they have a service department and a small parts inventory. WE are still the customers, used or new, who would like to be recognized as brand loyalists, not sheep to be fleeced. $110 per hour would be OK if it really took the mechanic 1 hour. But $110 for less than 5 minutes of "work" is unaceptable and wrong. Charging 3 hours for a job that the "book" says takes 3 hours and getting your car back in 90 minutes is a crime.

Klaus
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98 V70Rawd(101Kmi), 95 854T(85K mi), 88 245(165K mi)