Hey Paco,
Once again, I have encountered another person on this forum, whom, for some reason expect the dealer to be reponseable for the client's car when not on they're parking lot. The dealer, for the most part, will 'see' the car for 10 hours a year(regular maintenance). The rest of the time you, the owner has it! The remote "falling apart" is unforunate but the dealer DOES NOT make up the warantee, Volvo does. If the dealer replaces your 'broken' remote and Volvo wants to see it, if Volvo decides it is due to abuse, then the warantee claim is rejected. And would you come back and accept reponsability for the bill? If your dealer will pay half, take and run.
Otherwise, contact Volvo consumer affairs. The number is in that little book in your glovebox called an OWNER'S manual.
G
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