Actually, I kind of liked the service advisor's advice. Better than "drive it here and leave it with us for a month and we will se if we can recreate the problem."
I also like the battery question. If the voltage is too low, strange things happen. You might want to have your daughter drive to an auto parts store and have them check the battery and load test the alternator.
Because the car is driven a lot, the battery should be good.
There are times when the key could be at fault.
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Keeping it running is better than buying new
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