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haha check this one out too.
When I first heard of her story on Autoblog I went the rusnak volvo website and left a note for them informing them that the story was reaching wider attention in the online media and to perhaps lend a hand prompting them to give her some attention.
I never thought they would write BACK to me!
Dear Client.
Freya has received a complimentary transmission at 86000 mile on her 2001 vehicle and now wants another one at 100000 at no charge. The cost is over 5000 dollars.
Would you pay it this ridiculous request?
"Please reserve judgments till both sides of a conflict have been heard"
Thank You .
Yohan Haddad
General Manager
Rusnak | Pasadena Volvo
Office: (626)-229-6776
Main: (626) 577-6661
2025 E. Colorado Blvd
Pasadena, CA 91107
www.rusnakonline.com
I don't want to get into a flame war with this guy, so I won't respond.
But seriously, if you put in a trans for her and it died after 14k miles you did something wrong.
Also Freya states on her website that the first trans was replaced under a warranty which she purchased. She also states that she repeatedly told the folks at the dealership that she didn't think it was working properly many times while the warranty was still in effect, only to have them wait out the warranty and then nail her with the news that she needs another new trans.
I have heard some horror stories about dealerships in my day but this one takes the cake.
Please feel free to send this guy a note to let him know the Volvo world is listening.
Also please stay far away from this dealership!
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