Dear sr912,
Good p.m. and may this find you well. Do you get hot air, even when you have the air-conditioning turned "on"? If so, that could mean a failure of the solder joints on the relay or the main connector, on the printed circuit board, inside the control module. The joint failure may be so small, that it is not visible to the unaided eye. If you can use a soldering iron (25 watts), you can re-flow the solder on these joints.
The relay - rectangular and black - has four "legs". Behind it are the 12 or 14 solder points for the main connector. These, too, should be reflowed. Use only rosin core solder (plumber's solder is "acid core" and it will damage electrical/electronic items).
If the airconditioning is "off", the heater control valve may be leaking internally, allowing some hot water to circulate through the heater core. If the heater control valve is the original, it is 9 years old, and perhaps due for a change. The valve is not costly.
Finally, the vacuum tube to the heater control valve may have come loose - or may be cracked - allowing the valve to stick in the open position. The dealer technician should have spotted this.
Hope some of this helps.
Yours faithfully,
spook
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