AFAIK there are two racks. Snippet from the BB archives, "...there are two kinds of racks on volvo's- ZF and CAM...the easiest way to tell is to look at the inner tie rod boots and if they have a big doughnut on the outer end of the boot, its a ZF rack. if the boot slims down right around the tie rod, its a CAM rack."
Don't quote me, but I believe CAM rack inner tie rods have female threads, ZF ends have male.
TRW is just another brand name owned by another brand name all linked back to the same factory, these days probably in China.
You should be thankful that you were able to talk to a real human on the other end of the line. Sounds like there was something lost in translation and she went into her normal routine of dealing with "problematic" customers; you may have kept your cool, but she probably deals with angry or impatient folks all day long.
She probably has access to an email account to receive your picture of the female threaded ends.
Best of luck,
Will
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XC60 / Odyssey
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