Hi All
I purchased a Nissens radiator from FCP back in 2007 or 2008 for my 940. Now 70,000 miles later it is leaking from the seam down by the lower passenger side. I called them up and inquired if this was covered by their lifetime warranty. Turns out that wasnt thier policy back then, that just started the last couple years. I asked if they could get me some sort of discount. The customer service guy I spoke to put me on hold, spoke to manager and then informed me they were sending me out a free warranty replacement!! Saved me $200 at Christmas time.
If I wasnt a lifetime customer before..I AM NOW!
Merry Christmas Volvophiles!
Matt

A fine company with good people; I've bought stuff from them for years. Without them, a lot of the older Volvos would not be around.
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See the 700/900 "FAQ" at the menu bar top screen left side.

I'll agree with you that FCP is fantastic. They go out of their way to help you and are super with customer service!

Just saying.

K

Dear mmal231294,

Hope you're well. Good news, indeed!!! I hope FCP ships the failed item to Nissens, for post mortem. Such events are, thankfully, rare.

This kindness bespeaks FCP Groton's commitment to and care for its customers.

Happy Holidays.

Spook

p.s. FCP's free warranty applies only to parts installed by a certified mechanic. Others must pay for the warranty coverage.

I was thinking about that myself. I've given up on the warranty due to the requirement of using a certified mechanic.

I would agree that FCP has been pretty responsive to problems recently.
But you *cannot* count on them to filter non-fitting parts through their catalog.

Overall FCP Groton has been great to me.

However, about 3 years ago I bought 2 new steering rack boots (aftermarket) from them for my 240. The boots did not have the correct fitted ends so they could be secured in place. I called and explained my problem to CSR. He transferred me to the CS manager and all that guy did was give me a ration of s***. He was not helpful at all. I did NOT buy any parts from them again until recently. They do have the best prices on many parts so I decided to let go of my previous issue with them and give them another chance...

This is not the first time I've read about Nissen radiators leaking. IMO - OEM is the best choice and worth the extra money.