I have indeed observed this behavior. I got stuck on a trip to visit may grandmother recently in my 95 964 with this.
Since yours 960 is a '95 or newer, then you've got only one pump and it's in the tank with the sender unit.
For the '94's and older, there's a "pre-pump" in the tank and a high pressure pump on the underside of the car right next to the fuel filter approximately under the drivers seat in location.
Since you've got the change the in-tank pump unit, it is highly recommended (required by Volvo) that you replace the sender unit that "sends" the in tank fuel level signal. The reason is, I think, because there were some problems with breakage on some of the plastic hose fittings in the top of the unit that sticks out of the tank. Anyway, the 'super-deal' pricing of the parts you need is approximately $300.
I did this job twice. The first time was when I got stuck near Sacramento, CA. I was close to my uncle's house where I was going, so I was lucky in that I got him to come and meet me and we went back into Sacramento to the Volvo dealer that had the pump in stock. I was also lucky in that I was able to rent the special tool for the big plastic ring that threads onto the tank and holds the whole thing in the tank. I was able to rent this tool from a very qualified Volvo shop near the dealer and they even told me about it when I jokingly asked to borrow it from them.
Well, once I changed the one on mine, and also saw how I got stuck with essentially no warning, I told my sister who has a '95 965 that we should change hers as well. So we took another trip to go see grandma a few weeks later, stopping in Sacramento to get the special tool, and doing the swap at my uncle's house.
The wagon's a little easier than the sedan. Access to the unit is thru a removable panel in the trunk/back area of the car on the driver's side. For the sedan, you take out the plastic covers in the main area of the trunk and then you'll see the access panel. For the wagon, you take out the covered panels in the back as well as the spring-loaded one right behind the rear seat (3 screws seen on the underside when you pull it upwards).
You also take out the spare tire, etc.
You spend a while crouched in the trunk of the sedan, but in the wagon you've got a bit more room.
The job is not bad, but I would recommend trying get the special tool (5448 I think). There's not much room thru that panel or access hole, and the ring and the tank are made of a kind of glass-filled nylon or something like that. There's no room for big channel-lock pliers or anything like that. Most of the job is dealing with that ring and a few zip ties that hold the wires down in a few places.
Once you get the pump replaced, if you slice open the case of the old pump so that you can take it apart, you'll see why it failed. It's a very interesting design.
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