Hello, Your two sentences, "Once, I had one of their used cars checked, and the next day the salesman offered to pay for half if I would let him read the report. The service department would not let him see a report that I had paid for!", was amazing. One of the more wretched features of any car dealership is that the departments are run as little fiefdoms. In your case, the used car department must be run by someone the owner doesn't like at all. You'd think a report would be available to the used car manager as well as the salesmen so they'd have a stronger team. Now consider being a customer with a problem in such a warm and fuzzy setting. Not good. Kira