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I also find them very irritating people! I came in for "strange noise" check-up on my 98 V70 GLT and was told I needed a new transmission. I had 54k on the clock! I couldn't believe it. The dealer told me not to worry that it was ALL covered under the V.I.P. contract. Gave me a loner and said see you 5 days... two days later they call and advise me that V.I.P. will not cover the transmission module ($350 dollars) b/c it is not listed under the parts covered section. Can you believe that!!
When I complained to my dealer he said, "he did his best, but V.I.P. would not cover it". I called them direct in Calif. and really tryed to get the whole thing covered but was told about contract, contract, contract. I even tryed to find out if the transmission module existed and could not get a part number.
Final outcome:
1.I paid the $350 dollars
2.The noise came back within two days of receiving my "repaired" car back.
3.It was brought back and they replaced the automatic belt tensioner.
V.I.P. would not cover it. The dealer paid for it this time.
4. I will never know if my trans. was even bad from the start.
5. V.I.P. has made me pay something every time come in for repairs. i.e. window switch, whatever.
Good luck to me when I buy a new V70 XC.
Maya 98 V70 GLT 67K
89 245 DL 112K
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