Just wanted to let everybody know how went the next steps of my pleasant "discovery" of Scan-Tech company. It's a bit long but read carefully because you will understand how good is this manufacturer of aftermarket parts for Volvo (and Saabs). But again, I do not work for them, this is not an advertisement for them, it's only a few words from a VERY HIGHLY SATISFIED customer!
As you know (see first post), when I bought my tie rods kit from Lemfoerder (part of ZF group), I did not received the locking plates with them and I couldn't get these locking plates alone anywhere until I found Scan-Tech which seems to be the ONLY company to manufacture the tie rod kit correctly ie with required locking plates. So I contacted Scan-Tech to provide me 2 locking plates alone and immediately received a positive answer! But the best is still to come!
After a few days, Scan-Tech USA contacted me to tell me the following:
- they would ship the complete tie rod kit (tie rod + locking plates) and not only locking plates because otherwise they would have a kit with no plates which is just as useless as an original Lemforder kit!!!
- they would ship this to me as a no charge sample!!!
Do you imagine? I was asking Scan-Tech for locking plates only (2 small washers actually) but as these plates are part of the complete tie rod package, they decided to send me the complete stuff ie locking plates WITH new tie rod ends!!!!!! I received the package via UPS very quickly directly from the factory in Sweden....at no charge!!! INCREDIBLE! The parts looks very nice, they are painted and the inner balljoint is yet lubricated. On the other hand, the Lemfoerder kit I bought was not painted, not lubricated and the locking plates were missing..........and this is supposed to be ZF "german" quality......hmm!
Well all I can say is that I'm REALLY IMPRESSED by Scan-Tech, of course because their tie rod kit is good quality and comes with all what is required (unlike Lemfoerder or Febi), and certainly because their care for customer (in my case, a new customer) is really impressive and I can honestly say that I've never heard similar experience with other company. They replied immediately to all my emails, were very kind and helpful...something that is really rare nowadays.
Sorry for being a bit long but I honestly wanted to share this great experience with all of you Volvo owners because I must say that Scan-Tech really impressed me in a very positive way and I can trust that I will first turn to their products for my future needs because they are much more helpful and professional than other aftermarket parts manufacturers for Volvo.
In conclusion, the subject of this topic is really the truth: IF YOU NEED VOLVO (OR SAAB) PARTS, GO SCAN-TECH, you wont regret it!!!!!!!!
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