Took it in because the blower/AC fuse (#31) kept blowing. The dealer replaced the motor and balast resistor free of charge while I waited and with no argument. The car has 42k and 3+years on it. Also had them check a PS fluid leak. They topped it off and tightened the hose clamps, and said there was no detectable leak. These two things seem to be common ailments. I gave them good marks on their self-evaluation sheet. Just hope the PS doesn't leak anymore. This messageboard was a big help in the process; just having the experience of others available in case the dealer put up a fuss was worthwhile. Thanks.

If you wrote or said only "good", that's a BAD score in the eyes of VCNA and that score hurt that dealers CSI score. For VCNA to give a dealer what they consider to be good, you must say "excellant" across the board when surveyed. Yeah, it's BS to me too as most people expect it fixed right, they're inconvienced, etc BUT that's how VCNA sees it.