So this morning I sent an e-mail to the service manager about the hose that was not replaced under the warranty #205. It is my belief that the dealer would be paid for the parts and labor to replace the hose. If they didn't replace the hose they would be getting paid for parts and labor that were not completed.

E-mails

Hello

So far everything is fine but I do have two issues that come to mind.


From reading the Extended Warranty #205 Form from Volvo USA it is my belief that the upper PCV hose is to be part of a replacement kit. I can't say for sure and the technician probably can't remember but I feel that the upper hose may not have been replaced. Because I had concerns, the day of the installation I took pictures.


The first picture shows a lot of dust build-up on the hose. After only an 11 mile drive it could be considered an unusual for a new hose to have such an amount of accumulated dust. I tried to squeeze the hose, it was not at all supple but I don't have a new hose in hand for reference. Could the hose that existed have been in such good shape that it was inadvertently used instead of the hose in the kit? To be confident that a new hose was indeed installed, all that I have is the trust and reputation of Lehman Volvo.



The second issue is that a zip tie was used to connect the PCV hose to the housing. I would think that I would see an Oetiker clamp or at least a worm clamp. I guess the zip-tie shouldn't cause any current problem but in the future it could suffer from heat fatigue and the end result would be a broken zip tie. Such a break would mean the hose is not fully tightened to the PCV housing. Even without a connector, since pressure doesn't exist, unless the hose walks itself off the hose bib, there should not be a problem. I would have thought a more permanent connector would / should have been used to connect the hose.


I'd appreciate your thoughts in this matter.

Dealer Reply ------


JS

Thank you for you interest in the repair performed on your Volvo. The hose for the PCV system would be replaced as needed as part of this repair and a cable tie is what the repair calls for to secure the hose to the breather box. By the looks of your picture the hose was not replaced. If you would like the hose replaced we would be happy to do so at no charge to you.



Please let me know if this is something you would like us to perform. Any repair of non wear components replaced through our service department would be covered by a lifetime parts and labor warranty. If you have any further question or need further assistance please let me know.

Thank You,


Service Manager


My reply to dealer


Hello


Thank you for responding to my e-mail.

I feel that because the extended warranty covered the hose and labor, the work should have been done. The extended warranty parts list includes the ventilation hose.

Yes I will accept your offer to replace the hose. I am sorry that I am causing you extra work but iI feel that it should have been replaced as part of the warranty repair.

Now I am starting to worry about the intake gasket. If the intake needs to be removed again, will another removal cause stress to the intake gasket and lead to early failure. I’ll stop by to schedule a time to have the repair completed.