Michelle,

Your brakes are as Made in Japan said, you will need new pads and rotors to straighten that out. In my experience the Zimmermans are crap and I run either factory Volvo rotors or ATE and use only Volvo pads. While your belt noise could be a tensioner it sounds more consistent with a belt. Depending upon the type of belt you have installed on it now it could just as easily be the belt as a tensioner. If it was a faulty tensioner or idler I would install a new belt with it at that time anyhow, might as well put the new belt on first and see if it takes care of the noise. Use either a factory Volvo belt or a CRP (Continental Rubber Products) as they do make them for Volvo. As far as sending in a guy to do it, don't take it the wrong way but I have to laugh at that. Every once in awhile I will get that routine from a new customer and I treat him just as I would her but the fact of the matter is that unless this "guy" that they send in really, really knows his stuff he would not know one way or the other whether I was giving him the straight scoop or blowing sunshine up his rear. Heck, I had a second time customer do it to me last week, fortunately she called right back after initially authorizing it to let me know that her guy friend was concerned so I told her I would save her old parts. A picture is worth a thousand words, her pads were metal on metal, and her chuckle head of a guy friend still had no idea of what he was looking at when presented with the old parts but he was glad that I took the time to show and explain it to him in detail. It was really funny because as soon as they got out the front door of the shop you could hear her giving him an earful for putting me through that. Your best bet is word of mouth, get a referal from someone else. Let me know where you are at and I can ask a couple of my parts vendors if they have any good shops in the area. I feel for you and really understand your concern as I have plenty of gals both in my immediate family and in my long list of regular customers. They all keep bringing their vehicles back to me because they know that I will not shaft them and if I tell them they need it whether it be $10.00 or $1000.00 they trust me and know that it will be right and tight when done. Let me know where you're at and I'll see if I can't come up with a shop for you if it would help you out.

Mark