Hi, we are having a VERY difficult time with a Toronto dealer and Volvo Canada , and need a bit of advice from everyone. We bought a used 1995 960 sedan from Robert Motors, a certified Toronto Volvo dealership. At length they spoke of the mechanical surety and service benefits of buying a used Volvo from a Volvo dealership. Given their self proclaimed extensive knowledge of a car within the ‘Volvo family,’ they offered a 30-day warranty, which we accepted. We submitted a letter of offer, specifying that as a condition of the sale, the air conditioning and brakes be fully repaired.

Here is what happened: The front brakes needed new rotors and discs two weeks later, the air conditioning died after three months, the included snow tires were of 3 different sizes - two failed the tread tests and had to be replaced, there was no air guide, and the radiator exploded ten months later, coming very close to seriously damaging the engine. Also within the first year, the shifter brake
lock, rad fan, and PNP switch failed, among multiple other, smaller problems.

We have attempted resolution with Robert Motors service manager, general manager, and finally the owner of the dealership, who did not respond to our registered letter. Most recently we wrote to the president of Volvo Canada with a summary of the unfortunate events. Last week we showed the car to the Volvo Canada dealer rep, and told our story, with little result. For the most part we have been blown off.

The dealer offers nothing, even with our repeated attempts to reach resolution of our concerns, the letter of offer citing conditions of the sale, and the subsequent repair receipts. Volvo Canada suggests that because the dealer is an independent business, they will not help us. The issue is not about general repairs on a then five year old Volvo. Rather, it is about a certified Volvo dealer offering mechanical assurances that were not true. I might expect this sort of behaviour from a manufacturer of low-end cars, but not
the makers of luxury cars, not Volvo.

We need some precedents, help, and ideas on what to do. Please give us a hand and your thoughts! Thanks, Disillusioned and Disappointed 960 Owner