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At the end of June I ordered a pickup coil, clutch kit and rear main seal from expressautoparts.com because they were so cheap. I only really needed the pickup coil right away, but got free shipping with over $100, so I ordered the clutch which I'll need eventually.
I sent an e-mail a couple of weeks later wondering where the parts were. The confirmation e-mail I got when I ordered said they would ship in 3 to 5 days.
I got an automated response saying something was on backorder. That was annoying.
So after a month and no notification that the parts were shipped, and another inquiry resulting in an identical "part on backorder" e-mail, I cancelled my order.
After a couple of weeks and no refund on my card, I sent another e-mail. I got an automated response saying to allow up to 30 days for my refund.
45 day, no refund. 60 days, no refund. Every week or two I sent emails, finally sending one expressing my extreme disappointment and incredulity at how they could run a business this, but this one I sent to every e-mail address I could find on their website, including management, orders, customer service, and one for stockholders. Finally I got my credit over two months later.
That was annoying. I just love it when you buy something and the money is gone in seconds from your account, but when an order is cancelled, it's like pulling teeth to get it back.
I wouldn't recommend buying from this company. I had previously bought a part that came promptly, but this incident has soured me on expressautoparts.com.
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