Dear Greg R,
Hope you're well. Does the car's main driver, keep the car keys on a keyring with many other keys? I ask, because a heavy key bunch accelerates wear on the lock's cylinder.
During turns and/or when going over uneven pavement, the key ring swings and bounces. Enough of such movements (years' worth), wears-down the surface of the tumbler pins. When a key is inserted, the pins no longer are lowered (or raised) to the point, where they allow the cylinder to turn.
The only cure for this is to replace the cylinder. If you call a Volvo dealer and supply the VIN (Vehicle Identification Number), the service department should be able to look-up the key code. A replacement lock cylinder likely is part #6819217 (MSRP = $140). The replacement lock cylinder should come with a key identical to those that operate the doors, hatch, and glove compartment.
You might be able to get the lock to release, by lifting up or pressing down on the key, as you try to turn it. Exert pressure, such that the entire length of the key is raised or lowered. Pretend the key is a knife, and you want to slice through a loaf of bread, so that the front end of the blade, and the handle-end of the blade reach the cutting board at the same instant.
That is, do NOT lever downwards on the lock's opening, as that will cause the tip of the key to rise. You want all of the key's working surface to touch the tumbler pins at the same time. The added pressure might just suffice to release the cylinder. If so, leave the key in the lock, until you have a replacement cylinder.
Hope this helps.
Yours faithfully,
Spook
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