Does anyone know if Volvo makes their service reps hit certain $ quotas for amounts of service? I am really suspect of our dealer after a number of incidents -- every time we go in the quote is $1000 worth of work, sometimes dramatically more (Don Beyer Volvo, Falls Church VA). For example, I took the car in for a simple oil change, they called and said things looked okay on the car (a few minor things added to $100 or so). Then they said their shop floor lost power. The next day they called and had found well over $1000 of additional repairs, and were suggesting things like replacing our entire accelerator because the RPMs would go up and down a bit at idle (hardly even noticeable).

This might be on an individual dealership basis, but it increasingly seems like they operate more to upsell to work that doesn't need to be done. They recommended replacement of brakepads and rotors and when I took to a secondary repair shop they said the rotors looked fine. I took the car in to have some work done, they took it for literally 20 minutes (I watched in the lot---it was there for first 40 mins then they took it to service), brought it back, waited a bit, and charged me an hour for labor (at $98 per hour). What gives? Is Ford doing this to them? They used to be more trustworthy.