I'll start bt saying I really like my S80 T6. I just don't understand how they expect to be taken seriously in the luxuary car market with the dealership and customer service network they have. My initial dealership (Ann Arbor) simple noted any problems as unable to duplicate complaint (driver door wouldn't unlook ) even when a campaign existed for the problem. Moved to a different dealer (Dwyer) which initially was great. Unfortunately, living in Ford country (SE Michigan) employee plans have increased Volvo sales markedly. What was a smaller dealership has tripled in size in the last year. A complete change of people in service occured around the first of the year. The service department has become very Ford/Chevy like. I had a headlight leaking. They initially told me that was normal to have moisture. I would respond that it never dried and the reflector was discoloring. They placed a vented cap last month which was supposed to fix the problem. With venting the lamp filled right up in the rain. They agreed to replaced the unit. They left the car outside after servicing for me, I normally don't get away from the office until after closing. To my dissappointment several fastners were left off and my wiper arm wasn't parking correctly. It got worse. They had connected the wiper motor backwards. When I used my wipers they made a terrible noise and rotated downward damaging the front facia. Repeated calls to the dealer could not get anyone of responsibility, only promises the service manager would call. Calls to customer service resulted in assurances that the dealership would respond. It has been three weeks and not once has the dealership contacted me. I stopped at the dealership and confronted the manager who apologized, acting like it was the first he heard of it. Assured me he would order the necessary parts and contact me before the weeks end. Never heard. Tried to find out if parts were in, but no one could confirm them. No one seemed to have any knowledge of the situation but they scheduled it "to have a look". Refused me a loaner because they don't think it will take any time? Instant paint I guess. Contacted customer service again and they couldn't believe the dealership hadn't responded, but since I had an appointment they were willing to bet everthing will come out ok. Suggested I make an appointment with the service director to explain my frustration. Obviously it will be hard to return to this dealer in the future. Running out of options. The next dealer is some thirty miles away through the heart of the city.
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