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>>>Irvine, CA - July 22, 2002 - Volvo Cars of North America, LLC, a leader in the wagon segment of the automotive industry, received 2002 Vehicle Satisfaction honors for its Volvo V70 XC. The Cross Country, as it is known, led the AWD Sports Wagon category and was 13th among all vehicles included in the research. The award was presented by the largest exclusively automotive Marketing and Product Consulting firm in North America - AutoPacific, Inc.
The Volvo Cross Country continues as a strong performer for the brand and accounts for approximately 60% of Volvo's total wagon sales. The V70 XC has sold more than 50,000 units since its introduction with model year 2000.
"Safety, quality, and customer satisfaction is a primary focus for Volvo," said Vic Doolan, Volvo Cars of North America' LLC president and CEO. "The recognition from the research of AutoPacific is one form of validation that we are moving in the right direction," Doolan said in accepting the award.
AutoPacific's Vehicle Satisfaction Score (VSS) canvasses new car and light truck buyers, drawing information concerning the importance of more than 40 attributes, and their satisfaction with those attributes. This data is then used to calculate the relative satisfaction of new vehicle buyers and lessees with their "total vehicle experience".
Volvo Cars of North America, LLC provides marketing, sales, parts, service, technology and training support to Volvo automobile retailers in the U.S., Canada, Mexico and Puerto Rico.
In addition to the rugged Cross Country, the 2002 Volvo automobile line includes the versatile V70 wagon, the sporty S60, the flagship S80 luxury sedan, C70 Coupe and convertible, and the compact S40 and V40 models.>>>
Let's see how long it will take for CR to catch upon the fact that Volvos are not stuck in the past (MYs1998 and 1999).
Yannis
--
2001 V70 T-5M SR, Classic Red/Graphite Lthr., ipd ME7 ECU Upgrade, K&N Air Filter, Cold Weather, Dolby Surr. Sound, Rear Spoiler, 17" 'Tethys' alloys
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It's nice to have a reality check on the quality of XCs...I have a 99 and have been waiting for the bevel gear to come out smoking in a pool of synthetic oil on my garage floor one day, but it hasn't...and won't, because I know how to use a tire pressure guage... der!
As others have commented, there are a lot of snivelers with a ridiculous number of complaints; they used to make me a bit paranoid about what was going, or could, happen to mine, but I don't even think about it anymore...I do, however, avoid reading most Brickboard messages because most are whinning crap, and I can only imagine the peasants who generates them. Keep posting the good and interesting messages! It's refreshing and will keep me coming back to the Brickboard to read something different.
I'd like write more but I need to go out in the garage and check to see if the bevel gear has fallen, or the threads that hold my leather seats together have come out LOL!
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posted by
someone claiming to be TJ
on
Tue Jul 30 00:30 CST 2002 [ RELATED]
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Actually most threads here are NOT "whining crap", MOST are simply technical questions and answers with many problems solved. I'd say the whiners here are a minority.
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>>>I'd say the whiners here are a minority>>>
Hmmm, how long have you been here???
Yannis
--
2001 V70 T-5M SR, Classic Red/Graphite Lthr., ipd ME7 ECU Upgrade, K&N Air Filter, Cold Weather, Dolby Surr. Sound, Rear Spoiler, 17" 'Tethys' alloys
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posted by
someone claiming to be TJ
on
Tue Jul 30 17:31 CST 2002 [ RELATED]
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..........about 3 years. Long enough?
As for what you call "whiners" (err...YOUR customers right?), that might be because where else can you go to talk about your newer Volvo that's still under warranty while making monthly payments? Ever go to other type of forums like those about PCs for example? Almost everyone then "whines" about their "broken" POS PCs as there's always something going wrong with computers too.
...........it's the internet, deal with it :)
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TJ,
I am tired of explaining it but here you go, once more:
Someone who is complaining about something is not and should not be classified as a whiner. Complaining about a situation where there are valid concerns is expected and should be done in order to rectify the situation. Whining incessantly about things that do not pertain to one and/or repeatedly when one is not trying to rectify a problem, well, that is annoying.
For your information, the people who come here are not my customers. They people who come here for different reasons and post whatever they want (usually it has to do with a Volvo).
As far as the.......(.......it's the internet, deal with it)-comment, yeah I know...that is not a problem at all. The Internet is a faceless environment, anyway...When you meet people face-to-face things are (usually) a lot smoother! :)
Yannis
--
2001 V70 T-5M SR, Classic Red/Graphite Lthr., ipd ME7 ECU Upgrade, K&N Air Filter, Cold Weather, Dolby Surr. Sound, Rear Spoiler, 17" 'Tethys' alloys
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posted by
someone claiming to be Zeb
on
Sun Jul 28 15:47 CST 2002 [ RELATED]
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Of coarse most here know that you're a salesman SO you would boast about last years cars YET IMHO, '98 and '99 cars are not exactly "old cars" and little has really changed in the '00-'02s AWD system so only time will tell just how durable the newer AWDs will be compared to the first 2 years.
Hopefully the newer AWD system (still not used in current '02 XCs) will be more durable in the long run. In about 4 more years we'll all know.
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You better park the WAAAAMBULANCE out front, cause the cry babies will be coming!! Boy you will be hearing it from this one. I guess I am the only one who has had zero problems, sorry can't cry today!
Wills
--
98 R Wagon IPD ECU, 2.5 Dual Exhaust, Dawes MBC
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Wills.
Oh, I know..."Naturally", the negative comments (that pervade this Board) will definitely be coming but you know what? OK, I will not post my thought! ;)
Actually, it will be enjoyable if and when they come. But I did not make this report up. As I did not make the one who indicated that Volvos have among the highest scores in J.D. Powers & Associates Initial Quality report...they came back "oh, Initial Quality is not long-term reliability". Sure, they are not the same but...let me think for a second...[scratching my head]...if a car has quite a few problems in its first 3-4-5 months of ownership, then it will miraculously clean up its act and give you 4-5-6 years of trouble-free ownership...yeah. Right. But nothing positive about Volvos is allowed here. Afterall, it is a...Volvo Board. Imagine if it weren't.
BTW, I liked that "waaambulance" comment! Does its siren whine too?
Yannis
--
2001 V70 T-5M SR, Classic Red/Graphite Lthr., ipd ME7 ECU Upgrade, K&N Air Filter, Cold Weather, Dolby Surr. Sound, Rear Spoiler, 17" 'Tethys' alloys
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posted by
someone claiming to be Sam
on
Mon Jul 29 18:23 CST 2002 [ RELATED]
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You're ONLY happy about responses here when no one ever questions you and your sales related posts here, otherwise I'd have to disagree strongly with your poor opinion of this boards overall negativity. If you were here asking technical questions like most, you'ld probably think otherwise as many problems are solved here and you know that too.
I understand your point of view BUT this is a place where others can have different opinions too and that's where you get upset.
Now....the XC, I'll bet that when the '98, '99 XCs first came out you were telling everyone here just how excellant THEY were, right? Now even you admit that (in only a few short years) they were really NOT such great cars afterall.
So, why now would anyone here believe your sales related posts regarding the new XCs when the AWD system itself hasn't really YET changed since '98 on the XCs for '02? You can't agree with my opinion on that as it might effect your personal income, right?
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I don't know where to start and when to finish with your post but here is the summary:
1. If this Board were not as negative as it is then I would not have to be as positive as I have been to counterbalance. You can see my posts in another Forum where EVERYONE is balanced and you will see how many times I have criticized (and actually lambasted) Volvo for their shortcomings (all car manufacturers have them).
2. I understand the technical questions will exist here; that is what the main purpose of this Forum is and it is perfectly understood that someone is going to come here asking "this part broke/malfunctioned, what do I do or what do you think"...What I don't get is the vile that is poured all the time about how $hitty these cars are because they aren't.
3. Different opinions are actually OK. Afterall, we do have democracy right? But when people come back and they put one person down because of what he/she believes and/or what he/she does for a living, well, then either that person will shut up and take it or will "strike" back.
4. Sure, when the 1998 XCs first came out I was telling everyone that they were great cars based on my previous experience with 850s. Over the course of time, MY1998 for Volvo (and some in MY1999) proved to be not the "perfect" model years that we were accustomed with. Were the cars junk? Absolutely not! But annoying problems like AWD irregularities, lightbulb failures (more than enough), power lock problems, etc. did cast a shadow upon Volvo's reputation. Were all the 1998s and 1999s like that? Of course not! How about half? Of course not? How about 20% of ALL 1998s and 1999s? Of course not! But if you come here, you would think that the majority are junk. That is what I cannot accept and react to. I see HUNDREDS of customers every month while I work where I work. A VERY SMALL number of people have had certain problems. Sure, I cannot see them all. But the computers can and I do get to see how many people come monthly for warranty work. And believe me, there isn't a good reliability halo cast over our dealership...I have also owned a 1998 V70R and that car was a dream then I sold it and got my present car. Actually, the guy who bought it from me, has already put in 45,000 additional miles and absolutely LOVES the car. His only problems? Two lightbulb failures and the airpump went at 42,000 miles and change. But he does take care of the car, never missed a service, knows about the tire situation, etc.
5. Whether people here believe what I post or not does not really concern me. I post what I believe is right and also quote directly what I find from other sources. See, this is the problem. You and many others believe that I come here to SELL Volvos so that I can benefit (you mention that in the end, that whatever happens here might "effect" my income). I have written this in the past and will write it once again. If I depended upon the Internet to make a living, then my appearance would be even more tragic than the poor starving children of Africa. As a matter of fact, I do not even sell (directly) where I work. I manage and train a sales force. I do not come in regular contact with customers, in the same respect that a sales person would. I used to do that some years ago. So, whatever happens here does not Affect me at all! To suggest that the Brickboard affects my income, one way or the other is plainly ludicrous.
6. What changed from 1998 to 2001 or 2002? Superficially, the AWD system may look to you that it is the same but there have been some minor improvements which (I want to believe) will constribute to making the system more versatile and/or eliminate any problems that a small number or owners had a few years ago. But I will tell you this, back in 1998 and 1999, these cars did not win any Initial Quality awards... ;)
Yannis
--
2001 V70 T-5M SR, Classic Red/Graphite Lthr., ipd ME7 ECU Upgrade, K&N Air Filter, Cold Weather, Dolby Surr. Sound, Rear Spoiler, 17" 'Tethys' alloys
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posted by
someone claiming to be Sam
on
Wed Jul 31 00:40 CST 2002 [ RELATED]
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I still think that YOUR negative opinion of people at THIS board is based on the fact that some here tend to give YOU a hard time when you mention the fact that you sell new Volvos. THAT makes you "the man" to those who have a "beef" with their newer Volvo as for those who've had headaches, they want to be able to bitch to someone on a personal level about what they see as being a POS car or "lemon" even though I'll admit that I too often think that there's more to some of these stories that meet the eye. We don't hear the other side of the story and there IS often another side to many of these stories too.
The other site you've mentioned pretty much states at the top that they don't want to hear complaints like that and is more technical in nature. I've seen that site too but rarely post there so far.
As for the AWD components that fail on '98, '99 XCs, (like the bevel gear that costs about $2,400) those parts are really unchanged with THAT AWD system and IF "Mr XC owner" has a blowout, uses the spacesaver spare longer or at faster speed than what the owners manual states OR fails to replace ALL tires even if one blows, the same damage can still occur. Sure, if one knows all that and doesn't have a problem with that, then the current XC AWD system should last BUT you'ld be surprized just how many people don't obide by those rules and have someone install mismatched tires.
The new system on the AWD S60, XC 90 and hopefully '03 XC (???, havent read yet) will not have the same tire related issues and should be a far better system.
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posted by
someone claiming to be John A
on
Mon Jul 29 11:35 CST 2002 [ RELATED]
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I want to believe!
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