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Good Service from a Volvo Dealer

posted by  gordf on  Mon Sep 26 11:16 CST 2005
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last visit: Fri Apr 20 09:47 CST 2012
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I know this is hard/difficult/impossible to believe but I must commend my volvo dealer in Calgary. Valentine Volvo fixed a screwup without nary a wimper. I had been driving my s70 t5 for 8 years plus now when I noticed the check engine light on for about a month. Then the car started overheating so I dropped it off at the dealers for a look see.

Bad news, dealer reported that my overheating repair was minor, but the check engine problem was a cracked intercooler....well 1800$Cdn later I was on my way in my much better tempered car. After about a mile or two my engine oil light came on...yes, the red one...I turned off the ignition and coasted into a bus stop and called up my dealer for help.

They came by, looked at the car, apparantly a disconnected oil cooler line, and sent me off in a new 2006 loaner V70 2.5 T...(what a nice car by the way)

A few days went by and I needed my golf clubs from my trunk so I visited the dealer....they told me that my car motor had started knocking so they had replaced the main bearings, crankshaft and a piston or two...they let me keep the loaner for a couple more days until they finished up the car...I arrived to pick it up and it had been cleaned and shampooed inside and out...no charge for anything...and the car runs great......thanks Valentine....PS. If you lose the radiator air dam...replace it right away as it may protect the intercooler from parking curb damage.....








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    Good Service from a Volvo Dealer

    posted by  someone claiming to be rich g. on  Thu Sep 29 05:26 CST 2005 [RELATED]

    Hi,
    Well, your service experience has definitely been much different than my wife`s. She took her 850 wagon there for a few years but mostly her dealings with Valentine Volvo has been negative.
    Case #1: broken rad bracket fix: replace rad @$1200. Picked car up & proceeded with commute home, an hour out of the city. Car overheats & fortunately, my wife has enuff car savvy to turn it off pronto. Calls Valentine &AMA to tow it in to dealer. Valentine response is that if they can find overheating was related to work they did that they will cover towing bill. Hello?? Replaced rad & they somehow don`t think it`s related. Keep the car overnite, can`t find anything wrong. Wife reluctantly takes the car & it overheats in 6 blocks. Back to dealer, told it`s a faulty rad cap, replace @ @60. Picks car after work, starts home & guess what? It`s overheating! Back to dealer, another tow. This time they find it`s an airblock in cooling system. Frustrating? You bet!!
    Case #2: Oil leak in turbo return line. Apparently repaired, wife picks car up & starts the commute home. Halfway home oil lite comes on, turns car off & discovers a large pool on pavement under front end of car. Call to dealer & AMA for tow. IT`s early DEcember & a 45 minute wait in -20`s weather. Service manager next day reluctantly admits that the tech didn`t fully complete repair & there would "no charge". Again, Hello???! Like you might have charged us?
    Case #3: a couple of less serious service screwups but nonetheless, irritating. At one point, service manager has audacity to say to my wife whi one of the nicest individuals on this earth" Well, what do you expect? Your car has high mileage!". At that point, my wife goes over the top & responds that it`s not a problem of her car requiring repairs from time to time but a simple matters of said repairs being performed in a competent manner, ie, their techs don`t have a #@&*** clue.
    The good news is that we have since found a great mechanic in the town closest to us. He`s not a Volvo specialist(neither were the techs @ Valentines) but he`s honest, competent & minus the "attitude".
    I`ve been driving Volvo`s for 30 years & the Valentine experience has left us reconsidering whether our car will be a Volvo since they have the gepgraphic monopoly in southern Alberta.
    Rich







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