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Warranty repair w/remanufactured parts[850/1996] posted by Leon Tong on
Thursday, 14 May 1998, at 11:29 p.m.

Had a problem with the SC-816 radio in my '96 855. The FM reception intermittently cut out. The dealer checked it out and determined the radio had
to be replaced. Not having any in stock, they had to order one. After about a month on backorder, they called me up to set up an appointment to put it in.

Well, the replacement radio worked fine. But after getting home and reviewing
the invoice, I noticed it was identified as "remanufactured". I had assumed
they'd replace it with a new unit. On closer inspection, the radio faceplate
does show some wear (more so than the original radio).

Not sure what to make of this. On the one hand, it works fine and is warranted for another 2 1/2 years. But now that I've noticed the added wear, it kinda stands out from the otherwise pristine dash.

Anyone out there have similar experiences with dealer repairs with used parts?

Leon


Re: Warranty repair w/remanufactured parts[850/1996] posted by Ray Niblett on
Friday, 15 May 1998, at 11:53 a.m.

I think the 816 unit has been problematic (software problems with
reading some CDs, mechanical problem with CD eject and your radio
problem have all been mentioned on the board). I wonder if the
replacement supply is short so repaired parts are being used?

Mine was also replaced (CD would not eject). I'll have to check
if it was new or not (in any case it works fine).

I would expect that under warrenty they would have the right to repair
your radio (instead of replacing it outright) but that would leave you
without a radio while it is repaired. Aftermarket radios are typically
repaired if they fail under warrenty (unless it happens within a week
or two of purchase in which case most retailers would swap it for a new one).


Re: Warranty repair w/remanufactured parts[850/1996] posted by abe crombie on
Monday, 18 May 1998, at 6:44 p.m.

As one of the other respondents mentioned, many items are not new if replaced under warranty. This is and has been the case for a long, long time. The European car manufacturers do much more exchange units than domestics do. There are reasons for this, one is that typically a Volvo dealer may see one starter fail per year so the technicians could never be very proficient at fixing starters so they are exchanged for a factory rebuilt and tested unit. A Chevy dealer will see a much higher volume and therefore GM has them fix it unless a rebuilt is cheaper. Is one better than the other? Most of the time the exchange is tested with equipment that can't readily be expexted to be owned and used by a dealer. To properly test a starter you need to put in a fixture and operatae it and take readings on an oscilloscope that tells you whether the armature is actually okay. In a dealer workshop this is not possible so it gets new brushes and is reassembled and reinstalled and if it cranks the engine a few times it is declared okay and it may not start the engine in few days if the starter happens to stop in that one spot where ther armature had a shorted winding.
Regardless, if your radio has appearnce defects that are noticeable then you need to go back to dealer and bring it to their attention and let them replace it with another unit. Obviously that unit was not checked thoroughly for the faceplate being up to muster although it may be perfect internally.




 


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