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Alright, I recently purchased a 2000 Volvo S70 glt around memorial day. On July 17th, in preparation of a 300 mile roadtrip, I had a franchised service location, which I didn't know at the time mattered but apparently if you sell firestone tires you can put their name on the front of your establishment, give me a full service oil change. I made it almost all the way to my desitination. As soon as I exited the highway, I had thick white smoke coming from the exhaust. My engine oil was just sitting there. Took it to a Volvo dealership. After their diagnosis, they told me I needed my Turbo replaced. After the time it took to order and have the work done, the car still had the smoke coming from the exhaust. The service team now changed their diagnosis to my motor being blown. The head of the service department has stated they firmly believe the oil change franchise is to blame for negligence. Even after considering things could have happened by chance, they felt there were just too many irregularities. Plus on the receipt from the oil change it shows they gave me 5 quarts and not the 7.25 my vehicle requires. I understand some places don't fully empty all the old out but this is not stated on my receipt.
I've been going thru the run around between the dealership where I purchased the vehicle, sans warranty...(i know! but there were other circumstances contributing to my deal). They stated that there wasn't much they could do without his shop being able to physically see/diagnose the vehicle. I explained that all this happened 300 miles away, and I'm not paying for the tow because its too expensive!!
The franchised lube place has been the worse, and that was to be expected however. However, from our last discussion they are claiming no fault. Leaving me to find resources for small claims court or the states attorney. I don't want to spend the money I need to save to fix the car on lawyer fees. And I need to have the vehicle repaired, versus leaving it, because of my sensitive credit that in the beginning of all this and currently I am working feverishly hard to repair.
Bad situation I know. I am just at a point where I need any break I can get. The dealership where the vehicle is at right now are doing their best to work with me. Not charging me storage fees and he's priced all repairs and taxes at $6300 for me. Which from my research isn't a bad deal. Obviously, the normal person doesn't just have that money sitting around.
What would you do? What am I overlooking? Will the Illinois Stats Attorney be helpful, or am I just putting the franchise on some vague bad business reputation list? This has really brought me down. I've put my family out by borrowing their vehicles, traveling back and forth between home and my car. Any information would be helpful!!!
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